New Melody Senior Living App
Find answers to common app questions or contact us directly for support.
Email app supportSupport contact
Email newmelodyslmc@gmail.com and include “New Melody App Support” in the subject line.
Common questions
Make sure you are using the email address associated with your authorized family or staff account. If you cannot sign in, use the password-reset option on the sign-in screen when available, or email our support team.
Confirm that you are signed in to the correct account and that your account is authorized for the resident. Check your internet connection and install any available app updates.
Open your device settings, select the New Melody Senior Living app, and confirm notifications are allowed. Focus, Do Not Disturb, battery-saving, and network settings can also affect delivery.
Staff members who cannot view training information or dashboard features should contact a New Melody administrator. Access may depend on your staff role and account permissions.
Tell us what happened, which screen you were using, your device model, and the app version if available. Do not include passwords or confidential resident information in an ordinary support email.
You may request access, correction, or deletion of your personal information by emailing us with the subject line “Privacy Request.” We may need to verify your identity and authority.
Urgent care needs
For an emergency, call 911. For an urgent resident-care question, contact New Melody Senior Living through your usual care communication channel.